Electrosoft Pvt Ltd, a company incorporated in Nigeria (RC No. 1577591), trading as Reliable Menders ("we", "our", or "us"), is the data controller responsible for your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and your rights over it.

It applies to everyone who uses the Reliable Menders app or website, whether you post jobs (an Employer, also called a homeowner or client) or offer your skills (a Worker, also called an artisan or contractor). These roles are explained in our Terms.

Information you give us:

• Your name, email address, phone number and password when you register.
• Profile details such as your photo, bio and the services you offer (Workers).
• Identity verification details: your Bank Verification Number (BVN), National Identification Number (NIN), a selfie, your date of birth, and, if you choose to verify your address, a utility bill.
• Bank account details you provide for withdrawals.
• Jobs, bids, messages, photos, disputes and reviews you post on the platform.

Information collected automatically:

• Device information (model, operating system, app version) and a token for sending you notifications.
• Your IP address.
• Location, with your permission, used to match jobs with nearby Workers.
• Error reports and technical logs, used to keep the service working.

Information from others:

• The results of your identity checks, from our identity verification partner.
• Payment and transfer details from our payment partner, including the name on the account a transfer came from.
• Your name and email address from Google or Apple, if you sign in with them.

• To create and run your account.
• To verify your identity.
• To match jobs with suitable Workers based on service and location.
• To hold, release and refund payments, and to process withdrawals.
• To send you job, payment, security and dispute notifications.
• To provide support and resolve disputes.
• To detect, prevent and investigate fraud and misuse.
• To comply with our legal obligations.

Some decisions are made automatically, and only where they are needed to deliver the service:

• Identity verification. Whether your BVN, NIN and selfie match is checked automatically. The result decides whether you can post jobs or bid.
• Job matching. Which Workers are shown a job is decided automatically from the service, location and Workers' preferences.
• Payment matching. Incoming transfers are matched to the right job or wallet automatically.

We do not use automated decisions for anything else, such as advertising or profiling. If an automated decision affects you, you can ask a person on our team to review it by emailing us.

• Contract: to provide the service you signed up for.
• Legal obligation: identity checks and record-keeping required of a payments service.
• Legitimate interests: to prevent fraud and keep the platform safe.
• Consent: for location access and push notifications, which you can withdraw at any time in your device settings.

We do not sell your personal data. We share it only as follows:

• Other users: a Worker's name, photo, services, general area and rating can be seen by Employers. An Employer's name and job details are shared with the Workers matched to their job.
• Our payment partner, which is licensed by the Central Bank of Nigeria, to receive, hold and pay out money.
• Our identity verification partner, to check your BVN, NIN and selfie.
• Service providers that run parts of our service for us: cloud hosting and network security, email and push notifications, and error monitoring. They may only use your data to provide that service to us.
• Authorities: where the law, a court order or a regulator requires it, or to protect the safety of our users.

Your data is stored on secure cloud servers in the United Kingdom. Where it is transferred outside Nigeria, we make sure it is protected to the standard this policy describes.

Your BVN, NIN, selfie and any utility bill are used only to verify your identity and to meet our legal obligations. Your BVN is stored encrypted. These details are never shown to other users, and only authorised staff can see them.

• Your account data, for as long as your account is open.
• Payment and transaction records, and the identity records behind them, for as long as financial and tax law requires, which can be several years after your account is closed.
• Jobs, messages and disputes, for as long as they may be needed to resolve a claim.

You can delete your account in the app under Settings, Delete account, after confirming a code sent to your email. When you do, we sign you out everywhere, remove your password and any linked Google or Apple sign-in, and replace your email address and phone number on the account, so they can be used to sign up again. We keep a record of your original details with the deleted account, for fraud prevention and to meet our legal obligations, along with the records described in section 9. Only authorised staff can see them.

We encrypt data in transit, encrypt sensitive fields such as your BVN, and restrict who can access personal data. No system is completely secure, so please keep your password private and tell us straight away if you think someone else has used your account.

You have the right to:

• Access the personal data we hold about you.
• Correct data that is wrong or incomplete.
• Delete your data, subject to the records we must keep.
• Object to processing based on our legitimate interests.
• Receive your data in a machine-readable format.
• Withdraw consent where we rely on it.
• Ask for a person to review an automated decision.

To use any of these rights, email us at [email protected]. We will respond within 30 days. If you are not happy with our response, you can complain to the data protection regulator in Nigeria.

Reliable Menders is not intended for users under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that a minor has registered, we will promptly delete their account and associated data.

We may update this policy from time to time. We will tell you about material changes in the app at least 14 days before they take effect.

If you have questions about this policy or how we handle your data, contact us:

Electrosoft Pvt Ltd (trading as Reliable Menders)

RC No. 1577591, incorporated in Nigeria

Email: [email protected]